Fraud/Security Center

Prevent Identity Theft

If you believe that someone has stolen your identity, you should:

  • Contact any credit union, bank or creditor where you have an account that you think may be the subject of identity theft. Advise them of the identity theft. Request that they restrict access to your account, change your account password, or, if there is evidence that your account has been the target of criminal activity, close your existing account and open a new account. If your financial institution closes your account, ask them to issue you a new credit card, ATM card, debit card, or share drafts (checks), as appropriate.
  • Contact the fraud department of each of the three major credit reporting agencies (CRAs). Report the identity theft and request that the credit bureaus place a fraud alert and a victim's statement in your credit file. The fraud alert puts creditors on notice that you have been the victim of fraud, and the victim's statement asks them not to open additional accounts without first contacting you.

The contact information for the fraud departments of the three national CRAs:

  • TransUnion
    Call the Fraud Victim Assistance Division: 1-800-680-7289
    or write: P.O. Box 6790, Fullerton, CA 92634
  • Equifax
    Call: 1-800-525-6285
    or write: P.O. Box 740256, Atlanta, GA 30374-0241
  • Experian
    Call: 1-888-EXPERIAN (397-3742)
    or write: P.O. Box 9532, Allen TX 75013

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